The Existence and Survival of Any Business

Published: 2021-06-29 07:08:01
essay essay

Category: Psychology

Type of paper: Essay

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Introduction
The existence and survival of any business in the twenty-first century relies heavily on how consumers view the products and services provided by organisations. Understanding consumer behaviour has been a focus for industrial psychologists. Consumer behaviour is all about the process and activities people engage in when searching for, selecting, purchasing, using, evaluating, and disposing of products and services so as to satisfy their needs and desires. Consumer satisfaction by means of understanding and communicating with them in improving the quality of products and services that require and demand enhances sales and helps in avoiding problems. However, the history of media audience research has seen many a transformation in media theory and research perspectives. According to Williams (2003:190), "the change in thinking about media audiences coincided with the technological advances that have enabled the media to cater for more specialised audiences". The interactive activities amongst other include features such as accessing the Internet, voting via text messages or telephone, accessing the DSTV (digital satellite television) guide, sending text messages for broadcasting purposes and attending official appearances of the contestants of the show.
1. Interactive TV communication feedback allows companies to receive an instant response from the clients who are currently watching the program. This enables the producers who are sitting at the studio to alter and change the content of the program if it is boring or unsatisfactory to the viewers.


This strengthens the communication between the sender of the information and the receive making this collaboration a one that leads to success.
With the use of information derived from conventional fan mail and TV rating companies may respond a little later and may in the process lose some viewrs and clients as well.
2. Yes,
Firstly, consumers who feel that their complaints and needs are attended to, will probably trust the service or product provider. They will commit themselves and be loyal to a certain brand.

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